Privacy Policy

Our Commitment to Your Privacy

Welcome to suttonheatandair.com, a website (the “Site”) operated by SUTTON HEAT, AIR & ELECTRIC LLC ( “Company”, “we”, “us” or “our”).

We respect and protect the privacy of our Site users. This Privacy Policy explains how we collect and use your information and is part of our Terms of Use when you use our Site.

Your Consent

By using our Service, you consent to our Privacy Policy. If you don’t agree, please don’t use our Service.

Information We Collect

The types of information that we may collect includes, but is not limited to, the following categories listed below. We may receive this information when it is provided directly to us (including through interaction with our services), our business partners, and in some cases, certain service providers we work with. We may also obtain information from other sources for example, we may collect information about you from third parties, including but not limited to identity verification services and publicly available sources. We may combine information that we receive from the various sources described above for the purposes identified in this Privacy Policy.

• Contact Information, such as your name, email address, phone number, business information and physical address, for instance when request our Service or use the “Contact Us” field on the site;Contact Information, such as your name, email address, phone number, business information and physical address, for instance when request our Service or use the “Contact Us” field on the site;
• Demographic Information, such as your gender, age and date of birth, for example, to tailor our Services to you, for age verification and to make our communications to you more relevant; and
• Phone call recordings with your consent for quality assurance and analytics purposes.

Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including:

• Device information (such as mobile phone, computer, or tablet) and how you interact with our products, services, apps and websites, such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information.
• Geolocation information may be collected if you allow us access to your location through your device permissions, to provide our Services to you. We may also collect and store information about your location by converting your IP address into a rough geo-location. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
• Browser type, operating system and other usage information about the use of our website and applications, including a history of which pages within our website you view.

Cookies and Tracking Technologies

Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, pixels, web storage, and unique identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with Services we offer through one of our partners, such as advertising and commerce features. For example, we may use information collected on other websites to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.

Google AdWords or Other Remarketing Methods

We may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our App. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our App. Any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy.

You can opt out or set preferences for how Google advertises to you using the Google Ad Preferences page found here https://adssettings.google.com/authenticated.

Do-Not-Track

Your browser or device may include “Do-Not-Track” settings or functionality. Currently, our systems do not recognize browser “Do-Not-Track” requests. The information collection and disclosure practices, and the choices that we provide to users, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received.

How We Use Information

The information we collect may be used for the following purposes:

• To communicate with you, for example, via website notifications, phone and email;
• To provide, maintain and improve our Services;
• To administer your account(s) and process your payments for Services;
• To provide customer service, quality assurance and troubleshooting;
• To autofill data fields on our websites to improve your online experience;
• For marketing, research and analytics;
• To help develop new products and Services;
• To detect, prevent, and respond to fraud, abuse, and security issues;
• To comply with legal, regulatory or contractual requirements;
• To carry out any other purpose described to you at the time the information was collected.

Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, social media and other electronic messages. We may send you text messages using an automated telephone dialing system to the mobile phone number you have provided if you have opted into receive text messages. Opting into receive text messages is not a requirement to buy services from us, and message and data rates may apply. See “Your Choices” below to learn how to manage your communication preferences.

How Long We Keep Information

We may keep the information we collect for as long as necessary to provide our Services to you, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, or troubleshooting purposes, or to satisfy our legal or contractual obligations. Where required, we will anonymize or dispose of the information we collect when we no longer need it for the uses described above.

Third Party Links and Services

Our Services may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. If you visit such sites, your activities and the collection, use, and disclosure of information will be subject to the privacy policies and terms of the third-party websites or services, and not this Privacy Policy. We recommend that you read the privacy policies of these third parties.

Information Sharing

We may share personal information that we collect for the following purposes:

• Within our Company and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
• With our trusted service providers who work on our behalf;
• With your consent, including if you intentionally interact with third-parties on our website;
• In connection with the sale or transfer of a significant part of our business or its assets, including any such activities associated with a bankruptcy proceeding;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request;
• As required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process.

Security

We take reasonable administrative, technical, and physical security measures to protect your personal information and to ensure that it is used in accordance with this Privacy Policy.

Not Intended for Children

Our Service is not intended for children under the age of 18. We do not knowingly or specifically collect information from or about children under the age of 18.

International Data Transfers

In order to provide our Services, we may store or process your personal information outside your country. Data storage venues may include, without limitation, the United States and the European Union. These and other data storage jurisdictions may operate under privacy and data protection laws different from those of your home jurisdiction. Your submission of personal information through the use of our Services and your consent to this Privacy Policy include consent to such storage and processing outside of your jurisdiction.

Your Choices

You can make a request to access and change your personal information we store by contacting us via email at privacy@goboost.com. To further protect privacy, these requests are subject to identity verification.

If you would like to update your preferences, or opt out of marketing communications from us, you may do so at any time by contacting us at privacy@goboost.com or by following the opt out instructions in the marketing communications.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. We may also, but are not required to, send you an email notice.

Contact Us

If you have questions about our Privacy Policy, please contact us at privacy@goboost.com.

SUTTON HEAT, AIR & ELECTRIC LLC Terms & Conditions and Privacy Policy

Last Updated: June 8, 2026

Company Name: Sutton Heat, Air & Electric, LLC

Website: https://suttonheatandair.com/

1. Program Description and Acceptance of Terms

Sutton Heat, Air & Electric, LLC ("Company," "we," "our," or "us") operates one or more text messaging, email, and call programs (collectively, the "Programs") to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the "Terms"). If you do not agree, please do not enroll in any Program or use the Website.

• Program / Brand Name(s): "Sutton Heat, Air & Electric, LLC Customer Communications"
• Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

• Message and data rates may apply.
• Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP):

• To stop receiving text messages from a Program, reply "STOP" to any message we send you.
• After you send "STOP," we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well).

Help Instructions (HELP):

• If you need assistance with a Program, reply "HELP" to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

• Phone: 601) 765-4312
• Email: suttonheat.air@gmail.com
• Mailing Address: 133 Seminary Sumrall Rd, Sumrall, MS 39482-4803

You may also reply HELP to any text message for assistance.

7. Link to Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 ("Privacy Policy").

8. Privacy Policy

8.1 Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

8.2 Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

8.2.1 Information You Provide Voluntarily

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:

• Identifiers and contact information (such as name, email address, phone number, and mailing/service address).
• Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide).
• Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us).
• Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.
• Any other information you choose to submit.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

8.2.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:

• IP address and general location information (such as city/state inferred from IP address).
• Device and browser information (such as browser type, operating system, device type, and language settings).
• Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages).
• Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

8.2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the Website.

Examples include:

• Analytics tools (for example, Google Analytics) to understand Website traffic and usage.
• Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads.
• Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service.
• Chat and messaging tools to support customer communications and improve responsiveness.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 8.5 for more information.

8.3 How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
• Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
• Administer post-project survey, NPS, and feedback Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.
• Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.
• Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
• Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.
• Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).

8.4 Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3.

8.4.1 SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

• Your current or past projects or services.
• Satisfaction surveys and NPS requests.
• Qualitative feedback requests about work performed.
• Invitations to leave public reviews.
• Service-related messages and, where permitted, limited promotional messages related to our services.
• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For help, reply HELP or contact us using the information in Section 6.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.

8.5 Cookies, Interest-Based Advertising, and Your Choices

8.5.1 Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.

If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

8.5.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.

8.5.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control ("GPC") signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of "sharing" for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the Website).

8.5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

8.6 Sharing and Disclosure of Information

We may disclose information collected through the Website and Programs in limited circumstances as described below. We do not sell personal information.

8.6.1 Service Providers

We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this Section exclude mobile contact information and text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.

8.6.2 Legal and Safety

We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

8.6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

8.7 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 6.

8.8 Links to Other Websites

The Website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

8.9 Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.

8.10 Data Retention

We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

8.11 Changes to These Terms and This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.

8.12 Privacy Rights and Choices (U.S. Residents)

Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

• Confirm whether we collect or process personal information about you and request access to it.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to certain legal exceptions.
• Request a copy of personal information in a portable format.
• Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.
• Appeal a decision regarding your privacy rights request, where required by applicable law.

The availability and scope of these rights may vary by jurisdiction.

How to Exercise Your Rights

To submit a privacy request, contact us using the information in Section 6. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

Cookie and Advertising Choices

You can control cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies.
• Using any cookie preference tools or banners that may be available on the Website.
• Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie-based uses, where required by applicable law.

Please note that blocking cookies may affect the functionality of the Website, and some cookies are necessary for the Website to operate.

No Sale of Personal Information

We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.

Last Updated:

Mon Jun 08 2026 19:10:25 GMT+0000 (Coordinated Universal Time)